Providing refunds obviously makes sense, but what happens for those tickets resold in a secondary market? I purchased tickets to the Olympic gymnastics trials in January 2020. It means they ripped me off, I guess. Stubhub is such a ripoff. As your event is postponed you are in limbo. StubHub said they would not accept that because the actual tickets needed to be picked up in front of the theater. Overall awful experience with only one of four tickets received for $500. I went to use the credit on my account, and nothing showed up. Read this advice or complain & cry later on.. In a settlement announced Wednesday, StubHub has agreed to honor the FanProtect Guarantee, as well as disclose any future modification to its refund policies and promptly process refund. Note that Stubhub is only offering cash refunds in 14 states - CA, CO, CT, FL, GA, HI, IL, LA, NJ, NY, NC, PA, SC, TN - otherwise they are just offering credit vouchers for 120% of purchase price. Include the reason for the refund and any supporting documentation. This rep, Jamie, was very rude speak with her supervisor because I was wanting to get a refund now so I could figure another supervisor. Im sensing a nice class action lawsuit coming your way. Given the impact of the coronavirus, it is not possible to sustain this practice in the near-term. Stubhub stole $770 from. I said, you need to provide me the screenshot and if your manager is not available to talk let me speak to his manager! I pointed them to their website homepage where it says "Every order is 100% guaranteed," but they refused to budge. I believe this is UNFAIR PRACTICE on StubHubs end and that customers should been given a reasonable amount of time to cancel an order especially if it's for a large amount of money. View SeatGeek . You can send a private message to us here @TeamStubHub. My tickets were not provided by the seller and I my order was cancelled by stubhub hours before my planned event. I selected a particular date for a Broadway show. I contacted Stubhub and they refused to refund my money. I will NEVER use stubhub again! Explain your scenario, and provide any applicable evidence. The cookie is used to store the user consent for the cookies in the category "Other. The event has been passed, and no new date has been posted. >> THESE CONSUMERS MADE A DEAL WITH STUBHUB. Instead of full refunds for canceled events, they changed it to a COUPON worth 20% more than the value of the ticket. This evening I was on Stubhub looking for Lakers tickets for January 2016. 3. If she reschedules your tickets are good for the new date and you can attend or sell your tickets. Concert was postponed to October and was just canceled. The company looked into those events and admits they were canceled but is inexplicably standing by its policy of only offering store credit.Healey's spokesperson told us the issue is on her radar and anyone affected should file a complaint with her office. Hopefully the credit card company will stand up for me. YSC cookie is set by Youtube and is used to track the views of embedded videos on Youtube pages. In normal times, weve made the decision to refund buyers before collecting money from the seller to offer buyers more convenience. Part of my frustration is money lost but it's also abt the integrity of the company. I did receive an email through stub hub that said my tickets were transferred to the buyer only for COVID to hit and it became a mobile transfer. This site is horrible. I cant wait until the lawyers sue you into oblivion in a class action lawsuit for your unethical and dishonest behavior. Thousands of consumers will be eligible for refunds in the wake of the settlements, which cover Arizona, Arkansas, Colorado, Indiana, Maryland, Minnesota, New Hampshire, Ohio, Virginia, Wisconsin, and the District of Columbia. Weve also historically offered sellers more convenience by paying them for ticket sales on our platform before events actually happen. If you do not receive your tickets in time for your event, StubHub will attempt to issue you replacement tickets. 2) How is it fair to the seller of the tickets if you purchase them wrong the last minute? THE COMPANY EVEN REPEATED THAT PROMISE OF FULL REFUNDS IN IN EMAIL IN EARLY MARCH. Money down the drain. Initially the event was postponed however now has been cancelled with refunds being given and the venue changed requiring repurchase of new tickets. STUBHUB CHANGED ITS FINE ON MARCH 25, OFFERING MOST CUSTOMERS JUST A CREDIT. As a marketplace, we act as an intermediary for buyers and sellers. "The policy was that whenever an event is canceled, the consumer would receive 100 percent full refund. I just had to comment on here as a reply to everyone complaining about stubhubs return policy. Stubhub knows it's a lie, but they don't bother to let people know their tickets are not the same as the ones you could get from the event holder. It reads Refund in Progress. They said outta luck. I purchased tickets at the very last minute and got amazing seats. A StubHub employee again assisted via phone with the ticket transfer to the second customer-this transaction included the original 1 ticket sold then transferred back to me. Wrong seats. Next time I am going to use a credit card gift card to secure my account so that they can't behave this way. It not I guess it is small claims. We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. Last year, they cancelled the event and refunded people who bought their tickets from their website, but stubhub changed their policies in the mist to not do that. Outside of the US and Canada, fans are defaulted to a refund. I am beyond angry and disappointed. ""You can't change the rules midstream," said Edgar Dworsky of Consumerworld.org. This cookie is used to recognize the visitors using live chat at different times inorder to optimize the chat-box functionality. Stub Hub stole from me. See detailed StubHub customer service rankings, employee comments and much more from our sister site. As the complaint states, Despite having recently been acquired for over 4 billion dollars, instead of obtaining liquidity to weather the storm, Defendants sought to simply pass its losses on to its clients., A StubHub spokesperson says, We will not comment further while the case is pending., Sign up for THR news straight to your inbox every day. Will never use Stibhub again unless I get a full tefundk. Now you gave them no time to sell again. At NO stage did they advertise this game as a TBA or TBC date and time. How long until my credit card is credited back? I called immediately and was hung up on, called back talked to a guy that said he would contact UPS to have my tickets sent back to the UPS facility so I could pick them up. As pointed out by @don_shano, this is. Remember to provide us with valuable feedback. NOTHING. Its really not fair to people whom purchased on this platform. Weve worked hard to create a platform that serves both buyers and sellers as a trusted marketplace, he wrote. WE REACHED OUT TO STUBHUB FOR AN EXPLANATION ON BEHALF OF ABOUT A DOZEN MASSACHUSETTS CUSTOMERS WHO SAY THEY HAVE BEEN WRONGED. Their tech team looking into it or b.) Otherwise you will receive a voucher for 120% of your purchase price. "Under state law, it's actually illegal to fail to honor any promises made in connection with the return policy or to misrepresent it. i am not interested in a credit that expires so therefore am requesting my full refund. I had transferable paperwork that said the tickets were real and paid for that I was prepared give for the mobile transfer. They opened up a tech investigation and realized that it did not actually state on the original order alcohol free section. >> I CERTAINLY URGE THE A.G. TO GET INVOLVED. StubHub countered that criticism with its contention that it was simply impossible to provide cash refunds due to the volume of money involved, and the need to claw back payments from ticket sellers on their platform who had already been paid out for the events that were subsequently cancelled. StubHub offers some customers cash refunds for tickets to events canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of many. StubHub retroactively changes cancelled event refund policy due to COVID-19 (Coronavirus) Talk to a Lawyer, Free Gibbs Law Group filed a complaint on May 1, 2020 against StubHub for refusing to refund customers who purchased tickets for events that have been cancelled in light of COVID-19. These returns could mean so much to so many people, myself included, as to a difference as food or rent. This is the most crooked company I've ever dealt with. This website uses cookies to improve your experience while you navigate through the website. But you money hungry corporates line your pockets and just go on like we owed that money to you. Make the best possible case for yourself. Just notified by email of event cancellation for Atlanta United vs Orlando. In the midst of the pandemic, StubHub suddenly changed its ticket refund policy, denying most customers a refund even if their event is canceled, but some Massachusetts customers say that switch is a violation of their rights under state law. Unfortunately, my order was submitted when I was clicked the cancel button. Did you think about anybody besides yourself? The suit explains howStubHub has changed its refund policy as the novel coronavirus wreaked havoc on the live event business. Subscribe for full access to The Hollywood Reporter. I personally don't mind companies offering this as an option, but the option of a full refund as per the terms when they purchased the ticket should also be . if you have any questions please feel free to contact me. Looking at other feedbacks from customers it's clear that I'm not the only one with this frustration and concern!!. Only then when I received my tickets did I see they were the furthest row, normally sold at the lowest price. I will be putting a hold on my credit card for the tickets and they can fight me. StubHub's policy change drew fire from the outset, as most other ticket resale platforms began offering credits to customers holding tickets to cancelled shows, but still allowed refunds for those who asked. The secondary site went on to note that as soon as cancellations ramped up a few weeks ago, they were the first in the industry to offer a coupon worth 120% of the ticket valule, which will be a default option in the Canada and U.S. Describe your scenario and include any supporting evidence. I would've been able to see Chris Brown. How come they can't control that?!! I agree. So we can dig into this deeper, can you please send us an DM with the order number along with the email address and zip/postal code on your account? The FanProtect Guarantee is StubHub return policy. Bought Feb 2020 for June 2020 show which has been rescheduled for September 2021. I want to know what the point of the "protection plan" is that they have? Thanks. IF THEY HAVE 100 COMPLAINTS, THERE ARE PROBABLY THOUSANDS IN MASSACHUSETTS WHO DIDNT COMPLAIN WHO ARE OWED MONEY. StubHub has already been targeted by a $5 million lawsuit over the change. I would advise taking this route to get resolution from StubHub. BILL TURNED TO STUBHUB FOR A PRODUCTION OF LES MIS AT THE BOSTON OPERA HOUSE. This will be reported to the BBB and any other place I can provide this borderline illegal activity to. The parking pass was sent to me with in 5 mins. I bought tickets as a gift and they can't attend now I'm trying to sell way above the "ticket price" bc of the service fees. After a few minutes of having placed the order I realized that I had selected the wrong date, a week earlier than what I actually needed. Yet after the pandemic hit, Defendants retroactively changed their cash refund policy and began refusing consumers the refunds long-promised by the FanProtect Guarantee." The lawsuit looks to represent anyone in the U.S. who purchased tickets on StubHub to events that were canceled in 2020. To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide) Send your email to customerservice@stubhub.com UNDER STATE LAW, IT IS ACTUALLY ILLEGAL TO FAIL TO HONOR ANY PROMISES MADE IN CONNECTION WITH THE RETURN POLICY OR TO MISREPRESENT IT. StubHub will contact you as soon as possible. STATE LAW SAYS IT IS A DECEPTIVE TRADE PRACTICE "TO FAIL TO PERFORM ANY PROMISES MADE TO A BUYER IN CONNECTION WITH THE REFUND." After I purchased a ticket, they suddenly sent an email said that the ticket is no long available and I have to find another ticket. Dworsky is a longtime Boston-based consumer advocate and former assistant Attorney General. BEN: GARY HEADED TO STUBHUB WHEN HE WAS READY TO BUY HIS TICKETS TO BON JOVIS TOUR STOP IN BOSTON. Seller listed tix he didn't actually have. While many event ticket operators both in primary and secondary segments offered consumers the option for taking marketplace credit in lieu of refunds for events that were cancelled, StubHub went a step beyond and eliminated the cash refund option entirely unless required by law. At the same time, buyers expect immediate refunds. Lawsuits were filed after the company stopped honoring its fan guarantee refund policy in March of last year, giving consumers who purchased tickets to events that were cancelled a voucher good for future use on StubHub instead of a cash refund. I agree I do not like their return policy. Your service is terrible and not worth the fee. Also disputing a charge that you made is fraud. Bought tickets for James Taylor and Bonnie Raitt. A UNETHICAL ON THEIR PART. And if you work in corporate you know that everyone has a boss except the CEO. StubHub.com is a ticket marketplace that performs as a middleman between ticket buyers and sellers. Refund peoples money. These tickets were not purchased with a coupon. Then over night, we lost our jobs and the shows were all cancelled. How Can I Request a Refund for a StubHub Ticket? When I have bought in the past, those PDFs were made instantly available because StubHub already had them. Who should shoulder those cancellation costs? Despite the unprecedented circumstances that led to mass cancellations of events last year, StubHub had a responsibility to abide by the terms of its own guarantee policy, said Maryland Attorney General Brian Frosh in a statement. Tickets for the canceled Christmas Spectacular shows in New York will be fully refunded. I didn't receive my ticket and they won't give a refund only a worthless coupon. Received two wristbands in a package that stated in red "REGISTRATION IS MANDATORY". StubHub, the leading secondary ticket seller, is facing a multi-million dollar class-action lawsuit after a last-minute change to its refund policy. Most of us didn't leave yet! According to the complaint,StubHub has walked away from its longstanding FanProtect guarantee of cash refunds upon event cancellation. Major League baseball canceled the game and StubHub changed its policy. How would you feel if you sold tickets to someone an hour before the event and then 10 mins later, they cancel order? After holding the line on offering marketplace credit rather than refunds except in states where a refund was required by law, StubHub changed its policy earlier this year to once again allow cash refunds as the live events industry began to reopen following the lengthy halt on large scale gatherings due to COVID. Across social media, customers, brokers, and industry insiders expressed their frustration with the policy change. I feel a big lawsuit brewing #stubhub pic.twitter.com/fa3gFUDx2d, Jared Rangel (@Jaredrangel) March 29, 2020, Back on the 12th of March, @StubHub had said they would give the option to refund money for events canceled. Danielle is the author of this solution article. Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. LAST time I purchase tickets through StubHub. Keep asking to speak to someone higher! StubHub, which was recently acquired by Viagogo, another secondary ticketing marketplace, for $4 billion, declined to comment on the lawsuit against it. Last Updated on June 24, 2020 by Dave Clark Waited past the confirmation date and still heard nothing from the seller.sure stubhub did what they could to contact the prick with finally responds and they charge my account. I want my money back I am not thinking about other events that might take place in the far away future. Even talked to their top customer service expert who was an absolutely useless subhuman monster. I would like my money back due to a postpond concert hours before the concert. To Stubhub.com and surprisingly they were already on sale. i am not interested in a credit that expires so therefore am requesting my full refund. We are changing the way you register and sign-in to the StubHub Community. Your email address will not be published. It started giving credit instead: a voucher worth 120% the ticket price. Too late to purchase decent seats. Thank you f***ers! I called ticket master and all the floor seats were sold out!! I am traveling today from Mexico to Madridfor what? Dworsky is a longtime Boston-based consumer advocate and former assistant Attorney General. I would like to receive a refund. Receive a full refund of your purchase 2. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. Is there any way to find out if its still being processed at all? Check the StubHub Help Desk After placing me on hold they said, the tech reviewed it and it did show on the website. The app and the email both said is was going to be ready April 3rd, I waited all day April 3rd and no pass came, I even waited the morning of the game April 4th and never got the pass sent to me. BEN: STUBHUB SAYS IT IS STILL OFFERING REFUNDS IN STATES WHERE IT IS REQUIRED TO BY LAW, BUT DID NOT PROVIDE A LIST OF THOSE STATES. I opted to wait and try with my credit card company to see what options I had to cancel that transaction. We lost the concert for that. Customers who bought tickets to events through StubHub on or before March 25, 2020 will now be able to obtain a cash refund from the company.StubHub had drawn intense scrutiny and several lawsuits after an abrupt policy shift last spring, issuing only credits towards future ticket purchases on events that were cancelled due to the pandemic rather than cash refunds - with the exception of . I will never use Stub Hub again. Just showed up to the McGregor Aldo UFC fight with three other friends with very expensive tickets we bought on StubHub ($1253.00 each). Read the full policy. I will be filing a formal complaint and will NEVER use stubhub again. I never got any emails about refunds or the fact they canceled the show. Also, a benefit of registration is that if you loose the wristband, or if it is damaged, the festival will replace. Purchased 3 tickets in February to a Foo Fighters concert that was supposed to take place in May. Stubhub sucks! Bill Brown also turned to StubHub for a production of "Les Miserables" at the Citizens Bank Opera House. TicketNews has affiliate links in some of its posts - it may receive a commission if you click a link and purchase tickets or other products. 5. I ordered the tickets less than an hour ago. We are waiting for the event promoter to update their website with how they are moving forward with 2020tickets. Open the SeatGeek app. Furthermore, If you have any questions, please do not hesitate to contact us. They charged my account even after I transaction. You also have the option to opt-out of these cookies. When I have sold in the past, I have had to successfully upload PDF copies of tickets before listing. I hope we can get refunded. Copyright 2012 - 2023, ReturnsAndRefunds.com. Assuming you see the cancellation right away that doesn't give you much time, if any to repost the tickets and try to sell them again. Decide on a ticket price and how you will be repaid. Very disappointed. I wish I had read this before buying. I called them within minutes to inform then that they made a mistake and their position was nothing they could do, no order cancellation, nothing. The suit explains how StubHub has changed its refund policy as the novel coronavirus wreaked havoc on the live event business. I immediately initiated a chat with a StubHub rep online who told me that there was no refund policy and I would have to resell my tickets but that she would be able to waive the reselling fees. Thanks to the nightmare known as the COVID-19 pandemic, StubHub faces a rather existential problem. COMPANIES CAN HAVE ANY POLICY THEY CHOOSE, BUT IT MUST BE DISCLOSED AND CANNOT BE ALTERED AFTER A TRANSACTION. Ticketmaster, for example, states that if an event is . We were able to register one wristband, but not the other. The company looked into those events and admits they were canceled but is inexplicably standing by its policy of only offering store credit. I was not able to enter the concert . Are we able to get refunds for Coachella tickets since they are now cancelling the April 2021 dates? BOSTON . So much for the 100% guarantee. to see the game on TV? If you are eligible for a refund you can get a refund over the phone or via email.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'endofdiscussionbook_com-large-mobile-banner-2','ezslot_11',160,'0','0'])};__ez_fad_position('div-gpt-ad-endofdiscussionbook_com-large-mobile-banner-2-0'); The terms and conditions will apply to refunds. I contacted StubHub who assured me that the disclosure was there as a part of my purchase and as a part of my listing. I don't even have an account, never purchased tickets but some thief stole my card info. follow the steps below.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'endofdiscussionbook_com-leader-2','ezslot_12',158,'0','0'])};__ez_fad_position('div-gpt-ad-endofdiscussionbook_com-leader-2-0'); StubHub makes the final decision on whether or not you are eligible for a refund (including any shipping/handling fees). asks for a code, which i put in, says incorrect code(which came from them). This is insane you take all our money then just day here we are gonna just give you something else that you didnt even want. If your tickets do not arrive in time for an event, are not valid for the event stated, or were grossly misrepresented on StubHub, you may be eligible for a refund. Overcharged. Each alleges the ticket company changed its refund policy without notifying fans after the pandemic started. What are you going to do to help your customers? It has been awhile since I made the phone call to initiate a refund. This cookie is used for the website live chat box to function properly. News Corp is a global, diversified media and information services company focused on creating and distributing . I have made a legitimate purchase recently which has cost me over $1075.00 AUS. I have been attempting to contact you several times regarding ticket order #553613638. We greatly appreciate our communitys patience and understanding during this extraordinary time., Last Updated on April 1, 2020 by Olivia Perreault. Is there any way I can confirm that my Stubhub QR codes are still good? Site says venue will honor original ticket but when i click on view tickets nothing there! StubHub stopped guaranteeing cash refunds. Also how can stubhub charge me $176 when I never received any money for this purchase. Well I spent over $400.00 on 2 Alabama football tickets and obviously this has been canceled and now they send me a email about a coupon. So I would like a refund for the pass that was never sent to me. Remember that Stubhub's policy is to only give cash refunds if you live in or the event was to take palce in the 14 states which require a refund. It is at StubHub's discretion to give you a voucher for a future event or credit you with a rain check instead of giving you a direct refund to make up for you not receiving the tickets you made a valid purchase for in a timely manner. The plaintiffs, represented by the firm of Liddle & Dubin, point to eBays $4 billion sale of StubHub to Swiss competitor Viagogo last November to knock any notion of a cash flow crisis. Also, awfully bold of them to assume I would want to purchase through them again. I purchased a ticket in February for a concert for over $800. StubHub changes its refund policy during COVID-19 pandemic, how you can still get your money back May 20, 2020, 3:42 PM 7 Eyewitness News and The Rebound Buffalo helped a Western New Yorker. You can view that credit in your StubHub wallet on the website if you're not able to track down that email. We reached out to the company for an explanation on behalf of a half dozen Massachusetts customers who told us they've been wrongly denied their money back. Wrong seats. StubHub has updated it's refund policy for canceled events, previously you'd receive a full refund. "The return of live events, the input of customers, partners, and regulators, and the . We waited two hours until they decided to open the door again. I have explained this to them and basically they don't give a crap. The potential loss of revenue facing Live. I lost my debit card and someone used it to purchase wwe Wrestlemania tickets and I didn't authorize them and I want my refund back. I do NOT want a coupon I want my money. Needless to say, I initiated a dispute over StubHub's transaction. It's best to purchase through PayPal because then, you are able to file a dispute and PayPal with their buyers guarantee will have your back and issue a refund!!! Gary Cormier headed to StubHub when he was ready to buy his tickets, for $771, to Bon Jovi's tour stop in Boston this July. Ask for screenshots if I had not read the previous review I wouldn't have thought to ask for a screenshot and they may have lied to me as well and I would have been out 500$ and sober to boot. Stub hub fraud.. View Vivid Seats Refund Policy. If the tickets you receive are the wrong ones, please call StubHub at 1-866-788-2482. We bought 2 tickets 10days before a concert and the tickets arrived at our place, 2hours before the concert. Did you find it helpful? Customers say yes, >> JANUARY 24, WE PURCHASED THE TICKETS. So people can't just change their mind last minute or have access to the tickets and then try to get a refund.

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