Tips for returns But for this specific one, they were quick to remedy the problem. One big concern many resellers or potential resellers have is getting an eBay item returned damaged from a customer or be a different item then they originally shipped. If you're not using an eBay return shipping label, make sure you use a tracked service and add the tracking number to your return request. Another big tip always use the proper packaging! Your email address will not be published. If the seller receives payment but has not shipped the item, then there is no return shipping cost. "Birth certificates show that you were born. We also help you file a refund claim with USPS, FedEx, and Amazon and get compensated for the trouble you have encountered without negotiating with company reps yourself! 4. Recycle the old glasses. I shipped an item and it was damaged in shipping. first selfie ever taken Crate Engine, Chrysler 408 Stroker Magnum 465 HP Stage 3 Long Block, Assembled, Hydraulic Roller Tappet, Internal Balance, Aluminum Heads, Dodge, 6.7L. Offer you a partial refund and let you keep the item This can be a good compromise when the seller doesn't accept returns, but wants to offer you a gesture of goodwill say if you ordered the wrong thing by accident. ( 2 ) Core Charge $360.00. Mail has really dropped off a lot. Grab our Beginners Guide to Selling on eBay to help you get started the right way. A seller either indicates "Seller Pays Return Shipping" or "Buyer is responsible .". Do You Charge Return Shipping on Damaged Items? If the seller doesnt respond within that time, go to the Resolution Center to escalate the case to Customer Support. And as far as pictures go, you're right. What happens to seller when eBay refunds? If you're dealing with a really big seller, you'll probably get a CS rep who may or may not be willing or able to bend the rules, but it could be worth a try. Defective. All you need is an email address. Compradores com histrico de abusos do processo de devoluo podero estar sujeitos s consequncias descritas na Poltica sobre compradores abusivos. The negative feedback and the the buyers comments on my handling of the issue did in fact lower my Seller score below Standard and I have been penalized by not being able to participate in Promo's of free listings, unable to list Bullion and I don't even know of other areas that are affecting my selling practice. Recycling old glasses is a great way of making the materials used in your spectacles last longer, and avoids unnecessarily sending them to landfill. The returns process usually starts with a message . Heres how: Locate the order in Seller Hub opens in new window or tab or My eBay Sold opens in new window or tab. I received it with stains and pulls in the fabric. A return and exchange policy is a set of rules a retailer creates to manage how customers return and exchange unwanted merchandise they've purchased. As long as you paid for the incorrect, damaged or defective item you need to return through PayPal they will cover return shipping costs to the seller up to the value of $30. If youprefer, you can provide the buyer with another method of returning the item. Buyers may not misuse our returns processes such as requesting a return and then sending a different item back. If the buyer is returning an item because its damaged, faulty, or didnt match your listing description, the eBay Money Back Guarantee allows them to return it for free. On the other hand, Sky Elite OctaMax Soft Reset is .Sky Devices Elite OctaX Tablet 8" 8-Core 32GB Android Go Edition Network Unknown Sponsored $56.00 Free shipping Sky Elite Octa Plus Tablet $26.90 + $7.80 shipping Sky Elite Octa Max Tablet 3GB RAM Used $34.99 Free shipping Sky Devices Elite OctaX 8" IPS Screen 32GB Android 11 GO Edition 4G . ~Sandy 0 Kudos Login to Reply or Kudo Options So what I have learned is that the accident of damaged items in shipping is neither the Buyers fault and or the seller's fault with exception to faulty packaging and that the EBAY standard of Buyer's responsibility to pay for returns is not fair and what would be a somewhat remedy. You can save time and money by printing shipping labels for your sold items on eBay. Select View return details. I think you need to learn not to take things so personally and choose your battles more carefully. These policies tell customers what items can be returned and for what reasons, as well as the timeframe over which returns are accepted. and a fun one too. Scammers will often pose as buyers and use consumer protection measures to help them defraud honest sellers. This bumper is a direct replacement for the original bumper if it has been damaged or if you want to upgrade. Accept your return request and offer a full refund Youll return the item in the same condition in which it was received, and the seller issues you a full refund, including the original shipping cost. Same old form letter rma number garbage. For packages that have been shipped by Priority Mail (or Priority Mail International), Global Express, or Click-N-Ship labels, the USPS will offer a full refund if the package is delivered late. Talking ro Ebay also mentioned that the item could be damaged on the return and that damage could be due to neglect in some way by this very poor communication of a buyer. If they deny it, escalate it to eBay and they will more than likely rule in your favor. Choose a reason for the refund. If you paid for the return shipping, you'll need to work with the shipping carrier to try and find the item. DAMAGED ITEMS: If you receive a damaged/defective item, please email hello@shopriffraff.com within 7 days of delivery. Saiba mais sobre a Autenticidade garantida do eBay. However, we're here to help. I learned that the Syandard from EBAY is for the Buyer to pay the shipping charge to return it. If the item being returned has a total cost of $750 or more, it will need to be returned with a signature confirmation. Have you had an eBay item returned damaged? Who is responsible for return shipping costs? If the buyer is sending the item back for another reason, for instance, if they ordered the wrong item or changed their mind, then theyll need to pay for return shipping, unless your returns policy states you offer free returns. For more details, please see our Condition of returned items policy. I've had mostly positive experiences as a buyer and I know that,occasionally, we're going to end up unhappy. It is ebays buyer protection policy that the buyer pays return shipping but IMO a good seller will pay that cost if the item arrives broken or not as described. But at some point, the scammers are going to figure out the weakness in that business plan. Since the item was damaged in shipping, its now the buyers responsibility to call the shipping company and get his money back from shipping insurance. Once you've received the item, you have 2 business days to review and issue a refund, or ask eBay to step in and help. Love seeing what you guys findVery cool find on the stilts! I'm just tempted to toss it in the garbage and save myself a lot of aggravation for the $11.00 I may or may not receive. If you aren't satisfied with the service you've received or an item you've purchased, all you need to do is fire up your DoNotPay app. Find It In Seconds! You'll also receive a date by which you should ship the item back. Oh, damn, looks like you won." You will have to pay the return shipping if the item is: Damaged. Careless stacking or bumpy roads can result in damaged packages and cause the contents of your long-awaited eBay order to break. Select your reason for closing the return from the dropdown, and add details if you want to. The Buyer than escalated the case higher and the end result was that EBAY rewarded the Buyer with a full refund and not responsible to return the damaged item. The shipping for this item was about $3. Ive had this happen and the ebay help boards are full of examples of this. If you select Other, enter the carrier name. INAD returns are paid for by the seller. When returning an item, it's the buyer's responsibility to ensure that it's packed properly and protected during shipping. Our app can get your gift card cash back, file an insurance claim, and connect you with the loved one in jail. Copyright 1995-2023 eBay Inc. All Rights Reserved. Copyright 1995-2023 eBay Inc. All Rights Reserved. Ebay does not accept pictures in disputes, why would a seller? Its important to request the refund within a timely manner. Whatever the reason for a return, as long as its requested within the appropriate time frame, you have to refund the original postage costs. I responded by contacting EBAY to get the proper procedure done and when I was told what to do I followed the lead of EBAY Customer Support and that was to give a full refund upon the return of the damaged item. Send the funds using the buyer's preferred method. you misused the product or service in a way that contributed to the problem. As long as you paid for the incorrect, damaged or defective item you need to return through PayPal they will cover return shipping costs to the seller up to the value of $30. And there was damage on almost every side of the charger. This again seems not logical. Also, the seller cannot refund GSP charges. It's not too late for you to write the buyer a really nice note apologizing for the misunderstanding you had and asking them to consider removing the negative. There may have easily been one years ago that I dont remember, but for the most part we work hard to make sure we dont. Weve stated many times throughout our blog that we usually call 2-3 times before we get something resolved. The seller pays for return shipping if they offer a free returns policy or if the item was damaged, faulty, or doesn't match the listing description. I can see where an dishonest buyer could simply damage the item themselves to get a refund and or a Seller could make a mistake in proper packaging. He had put the charger back in the box without the proper padding and it was definitely tossed around and bent in on several sides. If the returned item is used, damaged, missing parts, or is damaged during return shipping because it wasn't packaged correctly, the seller might deduct from the refund to cover the loss in the item's value. If the seller misdescribed the item or if it was damaged in transit, the seller pays for return shipping. Very Sad! (Maybe that's what they're hoping for.). No matter which type of return policy a seller chooses, however, a buyer is always entitled to a return if the item arrives damaged, is faulty or does not match the listing description. Check out the damage on the box: And there was damage on almost every side of the charger. When you use an eBay label, tracking is automatically included. If the buyer doesnt use the return shipping label, you are not charged for the cost of the label. Decline your return request Sellers can decline your return request if you changed your mind about an item and they stated in the listing that they don't accept returns, or if you missed the seller's deadline to start a return. Double check that your information is correct;falsifying a customs form is against the law and eBay policy. If the buyer paid, theyll need to contact the carrier instead. If the buyer is returning the item because it's damaged, faulty, or didn't match your listing description, then you're responsible for the return shipping costs, even if your returns policy says you don't offer free returns. High-quality, easy online ordering, quick shipping. If the return is verified, we assist the buyer in returning the item to the seller and offer them a full refund. In some cases, you can't know for sure. I worked retail for 35 years. Check the seller's return policy in the listing to see who is responsible for return shipping costs. Use the carriers shipping calculator to find out how much return shipping will cost. It is ebays buyer protection policy that the buyer pays return shipping but IMO a good seller will pay that cost if the item arrives broken or not as described. This is completely eBay legal, and fair to the seller, as far as eBay sees it. If they simply changed their mind or ordered the wrong item, who pays for return shipping is determined by your return policy. Para assegurar que o eBay seja um espao de vendas justo, exigimos que nossos compradores cumpram determinados padres. Thats why we created a product that reports delayed, missing, and faulty parcels in the blink of an eye. It was very obvious that you guys were shocked that Ebay took care of the situation that easily. the Transaction Details page may have the requested insurance information. Car & Truck Safety & Security Accessories, Best practices for avoiding and handling issues with buyers, How to handle a return request as a seller. If the buyer uses alternative shipping arrangements, the return shipping charges arent included in any eBay Money Back Guarantee refunds, even if you agreed to pay return shipping charges. To avoid a problem with a sale, we advise sellers to be as descriptive and detailed as possible when creating listings. I don't accept returns, why do I have to pay for a return shipping label? Does eBay intimidate you? If you're responsible for the return postage costs, you'll see the price of return postage, and be able to purchase your label. Look for the receipt you received by email from eBay for the purchase. What I might do is take a chance and send it without tracking. How to File A Shipping Insurance Claim if Your Package is Damaged, Will Online Sales Tax Affect How You Sell On eBay? If the buyer decided the item was fine, but not what he hoped (Buyer Remorse), he pays for return shipping. The item is still new and sealed and the buyer demands a full refund and the reason is their own personal opinion on the damage. eBay is taking action to protect sellers for shipments to and from British Columbia. Before you toss the item in the trash, have you considered phoning the seller and asking whether they'd refund on the basis of a photo, explaining the high cost of tracked shipping to return it? Learn more about return shipping. You can sell with confidence, because our dedicated seller protection team works around the clock to enforce policies and track problems before they start. If you want to start your own business, the reseller business model can be a great place to start. I usually stay away from these since, if there is a problem, they're the ones who are more apt to send the cold, form letter. In case the payment is pending for more than 30 days, the amount will be automatically refunded to your account. They told us that since the item was returned damaged and not in the condition we sent it that they would chargeback . Death certificates show that you died. Learn more about our Condition of returns policy. In my one account I was what is known as a Power Seller where I sold books, antiques, comics and a number of other general items. New to the whole flipping/reselling process? He sells about 100,000 items a year (decorative boxes, display packages and cases,etc. Jen in Indiana. Who pays for return shipping you or the buyer depends on the reason they're returning the item and your return policy. Give a full refund: Youll issue a full refund to the buyer, including original shipping costs, and theyll keep the item. If the estimated delivery date for your order has passed and your item hasn't arrived, you can let the seller know by reporting that you didn't receive it. You've been a member since 2010 and you've logged dozens of transactions. We would refund a buyer if an item was damaged. Most of the time if you have an issue with a purchase the seller will be able to solve it for you. DoNotPay Will Help You Get Your Money Back, Amazon Item Not Shipped? Most sellers refund as soon as they get the item back. Yes, there are some unscrupulous buyers out there but this is one of those situations where you should have just issued a refund, written off the loss, blocked the buyer and moved on. Simply retain your proof of postage as-per PayPals terms and conditions and submit a claim for a refund. . Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. He returned the item because it didnt work when he received it. When the buyer is returning the item to you, the cost of the label will be charged to your account once its scanned by the carrier. Technically, yes, you can refuse a request, but the buyer has ways to open an account case with eBay who will make the final decision. If they decide the request is reasonable, then they will process the request and transfer the money from the companys funds to the buyer. It means buyers can get their money back if an item didnt arrive, is faulty or damaged, or doesnt match the listing. Who pays return shipping on PayPal? If you look at the other side, a lot of sellers get scammed with the item is damaged and I want a refund, or partial or. Sometimes you have to look at the larger picture, the tone of the communication, the feedback of the buyer and decide the case on its own merits. And is it mostly positive? Return shipping costs when you use an eBay label. The Global Shipping Programme makes your items available to over 60 million buyers worldwide. They told us that since the item was returned damaged and not in the condition we sent it that they would chargeback the cost of the item. +A buyer should return a defective, damaged or materially different item within 30 days of receipt.+ +You should also refund both the original (outbound) shipping costs and any return shipping costs the buyer had to pay to return the item.+ Therefore it is a case of have to if the item is defective. Depending on the damage intensity and other circumstances, the seller can offer to: There are a few criteria you must meet to be eligible for a refund. Dunno about that. Your item didn't match the listing, or it arrived faulty or damaged. Hi Lyn, I am sorry you feel this way. Tracking lets you know the item is on its way, and eBay can see the progress of the return in case were asked to step in. Thanks for answers to the above questions and what happened to the buyer paying the return shipping since they say WE damaged the item by folding the back card board on which the item is held inside by a heavy plastic sealed cover. It could not hurt you. A business can refuse to give you a free repair, replacement or refund if: you simply changed your mind. For example, if a buyer purchased an item for $50 and wants to return it, the seller is only obligated to refund $30 of their original payment. All other return / refund requests will be considered at our discretion and a 20% restocking fee will apply. Hopefully he will be able to. Receive a full refund, partial refund, or replacement item. If you want to provide an alternative method of returning the item, simply select Confirm you will facilitate the return from the View return details section. Select the shipping carrier from the dropdown list. Check their FB/DSR rate -- it's possible they might care about getting a neutral/neg FB or an INAD case. The eBay process to issue a refund works as follows: Buyers open a return application via the website after changing their minds. When youre responsible for return shipping, you can choose from a number of options in the return request form. eBay return postage labels with Australia Post or HUBBED are available for most domestic returns. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. This is what Ebay has gotten to and why sellers are the way they are. If the item being returned has a total cost of $750 or more, it will need to be returned with a signature confirmation. eBay Money Back Guarantee covers most transactions on eBay. So sorry to hear that Donna! What am I going to do with the returned item? If the seller doesn't respond or you're unable to resolve the issue with them, you can ask us to step in and help. Why Did My Package Go Farther Away, USPS? Disclaimer. If you want return shipping to be insured, see our section on alternative return shipping options. Voc poder devolver o item se o vendedor aceitar devolues, mas, como o produto no est mais no mesmo estado o qual foi entregue, alguns vendedores podero fazer um reembolso parcial pela perda no valor do item. We had to file a claim for an item that was sent to us in broken condition (was not damaged in shipping). This may take a few days. Uma das bases da experincia no eBay o nvel de confiana entre os usurios da comunidade eBay. Each year they make it more and more difficult for sellers, especially dealing with problem returns. They are listed in the following table: According to the policy of the platform, the seller must issue a refund within six business days of receiving the faulty item back. Who pays the cost of return shipping depends on the seller's return policy and the reason for the return. eBay Selling! Where the goods are returned due to being faulty the consumer is entitled, under the Sale of Goods Act 1979 (as amended), to return the goods within a reasonable time after purchase and claim a full refund plus any other losses that have been incurred as a direct result of faulty goods being supplied, such as the costs of postage. Consulte a poltica do eBay Entrega Garantida para obter mais informaes. Thats not even the best part! If an item had been received damaged and the buyer had shown that with a picture, I would either refund without return or pay for the return shipping. as I suspect that all a customer would have to do is say that the item was damaged and we would have to pay whether there was legitimate proof or not. Here's how to send an eBay shipping label from the View return details section: Look at the metal bent in! You can choose whether to accept returns if a buyer changes their mind about a purchase. We agree over the years that eBay has favored the buyer, but the past few times we have dealt with them they have been easier to favor us. If you paid for something via PayPal, but the item never arrived, or you suspect fraud, you can cancel the payment on your own. Home Equipment Ebay Returns Who Pays Shipping. I responded, telling her that the item was insured and that I will file a claim, but that she might also want to do the same on her end ~ she was not happy about the . If your seller refuses to refund the amount you spent and PayPal does not rule in your favor, you can sue them both in just a few minutes with DoNotPay. By the way, I notice you have four Neutrals in six months (which I think is a lot). I sent him an e-mail stating to let me know if the shipping company needed to pick up the item for inspection so I could leave it on the porch. 1 Start your return Go to My eBay and find the item in your Purchase history, then select Return this item. Here's how to add the tracking information to your return if you're using your own return shipping label: Go to the return request in Purchase History . In the past we may have called 5-7 times! Enter the tracking number. Reply elislider 6 yr. ago There are several ways you can send an item back to the seller. They paid $4.99 shipping and handling and due to their location the actual shipping was less. 03-23-2018 06:31 PM. Free shipping for many products! Amazon Package Sent to the Wrong Address? The seller pays for return shipping if they offer a free returns policy or if the item was damaged, faulty, or doesnt match the listing description. What happens if the item is damaged while it's being returned? And keep calling back if needed! Send the order back. Appeal eBay's decision about a return or missing item for buyers. FREE Shipping. With the new defect rate, it will only get worse. The seller keep the sale price but their funds may be on hold for a week. If you're responsible for return shipping and using an eBay label, we'll deduct the cost of the label from your refund. Returns will not be accepted without prior authorization. If youve accepted the buyers return or offered to send them a replacement, you can choose one of the following options to let them ship the item back to you. It means buyers can get their money back if an item didn't arrive, is faulty or damaged, or doesn't match the listing. Paypal refunded us in full including the shipping. I dont think they really read this post. Who's responsible for return shipping costs depends on why the item is being returned. Why on earth would you want anyone to spend money sending it back to you? If we are required to give them a refund by sending them a prepaid label will the label cost us $4.99 or what we paid for the original label. Nonetheless, the simplest way to make a return is to use your account on eBay. Ive been following you for a while and really enjoy your articles and videos, but you lost all creditability with this overly simplistic and frankly unbelievable article. Find the item in Returns and cancelled orders. (Valid reason for a return, and I thought it worked when I sent it out). You must be a registered user to add a comment. If the returned item is opened, used, damaged, missing parts, or is damaged during return shipping because it wasn't packaged correctly, some sellers might deduct from your refund to cover the loss in the item's value. Use the phone over e-mailing when you want a response), and told them the situation. Language barriers may make it difficult to purchase an international return label. I sell on many platforms, and have been selling on ebay for over 15 years. Offer you a replacement or an exchange Some sellers may offer the option of returning an item for a replacement or exchange instead of a refund. Individual policies will vary from shop to shop. We use cookies to ensure that we give you the best experience on our website. A lot of people, well, I dunno. If a Global Shipping Program item arrives damaged, you would file a "return request," just as you would in a non-GSP transaction. You can find this date in the details of your return request which will be sent to your Messages - opens in new window or tab with the subject "Send the item back". All Rights Reserved. If you're sending an item back using an eBay return postage label, here's how to print the label: Go to Purchase history . Any reputable online retail store will accept the return of damaged items or items sent in error and will reimburse the return shipping cost. PayPal Shipping offers an efficient and cost-effective shipping solution for your business, with no added fees. Ebay counters that its penalty fees for return rates of over 2% are "to ensure buyers receive the best shopping experience possible, bringing more buyers and more sales for sellers" and. Returns. How To Deal With a UPS Damaged Package Without Losing Your Temper, USPS Damaged a Package From eBayHow To Solve the Issue Stress-Free, Reporting a DHL Lost Package the Easy Way. I attachedpictures of the item and requested resolution. As a seller though, I would hate to see ebay make this a requirement .". Learn more about our Condition of returns policy. eBay is not perfect by any means, and there may be other platforms that take its spot over in the future. You're protected from negative and neutral Feedback, and have control over which of your items you want to send through the programme. Offer you a partial refund and let you keep the item This can be a good compromise when you're not completely satisfied with your purchase for example, if it arrived with a minor scratch but you're happy to keep it. So CALL eBay when something like this happens. If the item arrived damaged, broken, or faulty, add up to 10 images relevant to the reason you're returning the item for, and showing any scratches or defects. Since it is already broken -- and I presume unusable/ unsaleable-- would it be any cheaper to flatten the box to make your return package less bulky? They are not allowed to mention a case in feedback. If you return the item used, damaged, missing parts, or if it gets damaged during return shipping, the seller may deduct an amount from your refund to cover the loss in the item's value. Send an eBay shipping label If the package meets the size requirements set by the return carrier, you can purchase a return shipping label through the return request and send it to your buyer. (which did come as a shock we usually have to call 2-3 times to get something resolved). The stilts were a pretty great find! Contacting customer support and discussing a refund for missing or damaged items can be stressful and quite frustrating if the company doesnt want to cooperate. I hope to here from EBAY and or the Community to help me make the right decisions. When you send your item back, make sure you use tracked shipping and add the tracking number to your return request to avoid delays or issues in the refund process. You can also check the progress of your return request at any time. Itens devolvidos que no atenderem aos critrios abaixo podero estar sujeitos a um reembolso parcial. The neg's relateprimarily to the receipt of the wrong item or a defective item. If your item arrives damaged, doesn't match the listing description, or is the wrong item, you can return it for a refund. 04:43 AM. After following these steps, eBay will stop automatically approving your buyer's returns. The letter also stated that there would be no replacements sent. This is a tough one, and I feel for you! To ensure there are no delays with your return, provide the necessary customs information to the buyer. I would hate to see ebay make this a requirement as I suspect that all a customer would have to do is say that the item was damaged and we would have to pay whether there was legitimate proof or not. And if it does happen (this is the first one for us in years! eBay Item Returned Damaged? Who pays the cost of return shipping depends on the seller's return policy and the reason for the return. Best Tips on Getting Compensated for an eBay Item Damaged in Shipping. What happens if the item is lost while it's being returned?

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