Note that Your payment may be withheld if you violate this clause. 6.5 Tax Indemnity. 4.2 Stolen Property. If You do not qualify, do not use the Services. 1. Except as expressly stated otherwise, all notices to You shall be sent to the email address You provided to us during the registration process. To register, You must provide your real name, address, phone number, and email address. Romeo Santos Concert Tickets. According to the consumer group Which?, Viagogo's terms and conditions say . Instead, it sat on your $2,031. Read more ts would be ready 48 . Viagogo recently acquired ticket seller StubHub, which has also faced its share of COVID-19 refund litigation. But Viagogo, which has been criticised by the music industry, MPs and campaign groups over its treatment of customers and alliances with powerful ticket touts, is refusing to follow suit. Estereo Picnic Tickets. However, the Viagogo refund cancellation class action lawsuit argues that this is in direct conflict with the companys stated policy. According to Complete Music Update, Florida resident Lauren Shiflett filed a motion last month to expand her class action lawsuit against Viagogo from Florida residents alone to a nationwide Class. 4. Melissa Taylor was one of many looking forward to this year's Wireless festival in London's Finsbury Park who is now seeking a refund from Viagogo after it was cancelled. Can I pick up my tickets instead of having them shipped? The court would need to determine which Class members would choose the voucher over a cash return as per the company. 1. You are not permitted to use this website other than for the following, private, non-commercial purposes: (i) viewing this website; (ii) buying and/or selling tickets on this website; (iii) viewing transaction details; and (iv) making use of other facilities that may be provided by this website. 4.1 Double Posting and Removal of Tickets. You're unlikely to get a refund if you bought your ticket from a reselling (or secondary ticketing) website, a private seller or a fan . 'I feel terribly sorry for people with events that haven't been officially cancelled, as they have an even tougher job of getting their money back. These Terms and Conditions (including any documents referred to in it) ("Agreement") list the terms of the agreement between you ("You") and viagogo AG ("viagogo" or "We" or "Us") for the buying and selling of tickets ("Tickets"), and all other services that We provide (the "Services"). If you purchased ticket from SM Cinemas and paid in cash, you need to bring your ticket to the outlet where you bought it, bring a government-issued ID, and you will get your cash refund asap. Refunds, therefore, aren't applicable. If you bought your tickets from Viagogo or Stubhub, get in touch with them to let you know you'd like a refund. Viagogo recently acquired ticket seller StubHub, which has also faced its share of COVID-19 refund litigation.Shiflett is challenging Viagogo's alleged failure to offer refunds to those who purchased tickets to events canceled during COVID-19.. Shiflett says she bought two Tool concert tickets through viagogo.com, under the belief that the company would honor its "Viagogo Guarantee" and . Join The National Math and Science Initiative Class Action, Today! Shiflett contacted Viagogo and was informed that Viagogo is unable to refund ticket orders once they have been placed. Tickets for next year's festivals aren't yet for sale, but Viagogo was not on the list of authorised sellers for the 2020 events. I have lots of interesting documentation. 1. Red Hot Chili Peppers Concert Tickets. Can Australians join in? How do I unsubscribe from your newsletter? Festival Republic, which organises the Wireless, Reading and Leeds festivals, confirmed its events had been cancelled. 3.Click Dispute a Transaction. Viagogo users in the United Kingdom have also reported similar difficulties in getting refunds on tickets purchased through Viagogo after the events were cancelled due to the pandemic. They keep finding excuses as to why it has not been processed. Back in Tasmania after the cancelled concert in Perth, Shane and Jane Johnson applied to Viagogo for a refund. Mtley Cre Concert Tickets. 2.18 Merchant Description. You are responsible for maintaining the security of your username and password and You are responsible for any action taken under your username or password. will, in its discretion, review comparably priced tickets and offer You replacement tickets at no additional cost, or viagogo will issue You a refund for the cost of the tickets. French called on the CMA to factor Viagogos actions into its ongoing investigation into the companys $4bn (3.2bn) takeover of its rival StubHub. FanFair Alliance - Ever get the feeling you've been cheated? Gordon was offered a refund, but only after spending hours on the phone and contacting the organiser personally. 2. If the event has been cancelled, send them evidence of this. Shiflett says she bought two Tool concert tickets through viagogo.com, under the belief that the company would honor its Viagogo Guarantee and give her a refund if the event was canceled. Given its business model, Viagogo should have had funds reaped from ticket sales readily available to timely refund buyers, the complaint says, stressing that consumers relied on the promise . These firms are required by the industry's self-regulatory body, the Society of Ticket Agents and Retailers (Star), to refund the ticket's face-value price when an event is cancelled. Otherwise, avoid!!! BTW the tickets were available also the same day of the concert. Two other consumers, who used Viagogo to buy tickets to the golf Open Championship and a My Chemical Romance gig, said they had got their money back only after appealing to their banks. That will be credited to the original source of payment used at the time of buying the ticket, according to Live Nation. Even after I provide my bank statement to them and their . This advice applies to England. Tickets sales must be fulfilled via the delivery method indicated at the time of sale directly to the Buyer and no later than the shipping deadline communicated to the seller at the time of sale (Must Ship By Date). The watchdog is examining the proposed tie-up after reaching an initial conclusion that it could severely reduce competition. To be a member of this Site, You must agree to accept the terms in this Agreement. We endeavour to rearrange delivery with the customer or arrange a collection point. It states that if an event organiser offers tickets to . This includes, without limitation, material that announces a website or invites the Buyer to visit a website other than viagogo, catalogues, business cards, business reply cards, bookmarks, coupons, flyers, solicitations or other marketing or advertising material. 'The event was cancelled by the organisers, but Viagogo claims the festival is rescheduled,' he recalled. Eric Clapton Concert Tickets. However, in Viagogos most recent filings, it says customers with tickets to events affected by the pandemic have been offered vouchers worth 125 percent of the original purchase price, Complete Music Update reports. Are you still awaiting a refund for a ticket to an event that was canceled due to the pandemic? Trying to call the customer service is ridiculous with 3 hour wait times. If the Seller lists tickets for sale, confirms the sale and then is unable to deliver the exact tickets listed, viagogo reserves the right to cancel the Sellers sale, find replacement tickets for the Buyer and the Sellers may be subject to a replacement fee, other charges, and/or other consequences, as specified in Section 5. Except as provided herein, You agree not to promote the sale of tickets posted on viagogo through any other site. You agree to cooperate fully with such investigations, including without limitation providing Us specific information regarding your right to a ticket, the source of a ticket, your acquisition of a ticket, and the price You paid for a ticket. By Rhona Shennan 23rd Jul 2020, 3:38pm 5.1 Investigations. Under no circumstances is viagogo liable for any additional costs You incur if you purchase tickets from a third party for tickets you were unable to purchase on viagogo. After realising the scam and contacting them, they made it very clear that they will not refund or . But gave me only option was to relist on their site or go to resceduled date. Actions does not process claims and we cannot advise you on the 21 December 2016 at 10:00PM in Theatre, concert & events tickets. Originally 16 concerts were set to take place across the UK and Ireland in the winter of 2020 but the ongoing COVID-19 pandemic saw this leg of the tour postponed to 2021. If your event has been postponed, you do not need to return your ticket. We will collect proof where this is possible but in some cases viagogo reserves the right to refund the buyer and not pay the seller even if proof of non entry is not presented. 2.6 Making an Offer. Best regards, Viagogo team. 2.3 Username and Password. Rufus Du Sol Tickets. When We receive an offer by credit or debit card, We obtain an authorisation from the Buyer's credit or debit card equal to the price, booking fees and delivery fees for the tickets. Given that I received the email at 7:30pm on the same day I was meant to return the tickets by, it was impossible to return the tickets. No refunds, cancellations or exchanges will be issued for date or time changes, partial performances, or lost tickets. If StubHub decides you can be refunded, you'll probably get an email at some point on how to collect your refund. "Comparably priced" replacement tickets are determined by viagogo in its discretion. 5.Select 'Item dispute', click Continue and follow the on . By using our Site, You agree to accept this Agreement. However, Viagogo responded to the motion by filing paperwork arguing that the court should deny the said request. Finally they sent me a email saying i was going to refunded in 5 business days, well today i received an email saying they cant refund me because the even organizer has postponed the event and that is a lie. OAKLAND, Calif. (KGO) -- Hopes for a return to normalcy have been slowed by the COVID-19 Delta variant. A Which? viagogo expressly disclaims any responsibility for any lost profits or special, consequential, incidental, or exemplary damages (including without limitation indirect and special damages) that may result from the services, the site, or the suspension, termination or malfunction of the services or the site. ', Viagogo explained, 'If an event is completely cancelled, the customer is entitled to a cash refund or 125% voucher. 2.13 Ticket Information. Viagogo's "Guarantee," supposedly protects consumers in the event they are sold invalid tickets and says a replacement or refund will be provided. Now I find that Viagogo is fraudulent and I and many Aussies have lost a lot of money. According to the consumer group Which?, Viagogo's terms and conditions say that fans are entitled to either a voucher worth 125% of their ticket price or a refund for cancelled events, but no refund is available if gigs or . In the event that an event is cancelled or re-scheduled, viagogo reserves the right to cancel a seller's transaction. Romeo Santos Tour 2023. You can add me too. But Which? viagogo is an online ticket exchange that allows people to buy and sell live event tickets in a safe and guaranteed way. the price it is sold for on the primary market). Melissa Taylor paid over 270 for two Wireless Festival tickets in June. Events scheduled for 2020 have now been postponed into 2021; however, Viagogo's website explains that refunds are only available if an event has cancelled. Ticket-holders to postponed events will be able . Should you experience problems with your tickets on the day of the event you must contact viagogo within 5 working days of the incident to report the issue. Tomorrowland 2023 Tickets. If you're thinking of buying tickets from a secondary ticketing site, make sure to check the venue and event organiser's policy on resale tickets before doing so.

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